Pensioners have a 20% discount, as do people with disabilities and their accompanying persons. People in wheelchairs enter for free, and their accompanying person with a 50% discount. All discounts are available at the Hall's ticket office. In accordance with the Law on Consumer Protection, the customer has no right to unilaterally terminate the contract (refund or exchange the ticket), except in case of cancellation of the event. Refunds are possible only for canceled events, within 60 days, at the place and in the manner in which the ticket was purchased. Written objections can be submitted: in person at the Hall's business premises, by mail to the address Trg Stjepana Radića 4, Zagreb, and by e-mail to the address prvigor@lisinski.hr.